Help Center

5QUAD finds you a game near you: football, basketball, padel, or badminton. Host a match, join a lobby, or queue the waitlist. Every result moves your Aura rating and builds your player card.

Open the map, pick a lobby near you, and join. If it's full, join the waitlist: you're moved in automatically when a spot opens, and notified.

Create a lobby: pick the sport, venue pin, time, and squad size. You can set the total pitch cost so everyone sees their share. Players nearby can find and join it.

Browsing is open, but joining, hosting, or officiating a real-world game requires a verified phone number. One number, one account. It keeps the community real and accountable.

We send a one-time code over WhatsApp (or SMS). Your number is used for verification only. It's never shown to other players and never used for marketing.

Aura is your rating. It moves with recorded match results and powers your player card, standings, and per-sport levels. It has no cash value.

Team captains can raise a dispute after a match. The organizer reviews first; escalations go to our moderation team. Deliberately misreporting results is a violation of the Community Guidelines.

Report from the player card, roster, or chat, choosing a reason. Blocking someone stops you being matched or placed with them, immediately. Serious safety issues can lead to immediate removal.

No. We verify phone numbers, but we don't run background checks. Games happen in public venues. Use your judgment, and if someone makes you feel unsafe: leave, then report and block.

Other players are counting on you. Repeated no-shows affect your standing and trigger cooldowns that limit how quickly you can rejoin. Plans changed? Leave the lobby so your spot goes to the waitlist.

In the app: Profile → Settings → Delete account. No app access? Use the web deletion page. Deletion is permanent and removes your data everywhere.

Only what the app needs: see the Privacy Policy for the complete inventory. Highlights: your precise location is never shown to others, chat is deleted when a match settles, and your original photos never leave your phone.